Return & Refund Policy

Silvieve – Return & Refund Policy

At Silvieve, we want you to love your purchase. However, if for any reason you are not satisfied, we offer a 30-day return policy. This means you have 30 days from the date of delivery to request a return.

Eligibility for Returns

To be eligible for a return:

  • The item must be in the same condition that you received it – unused, unworn, with original tags, and in its original packaging.
  • You must provide a receipt or proof of purchase.
  • Items sent back to us without an approved return request will not be accepted.

How to Initiate a Return

  • To start a return, please contact us at support@silvieve.com or call us at +91 6351087236.
  • Once your return is approved, we will share the return shipping label and detailed instructions on how and where to send your package.
  • Please ensure proper packaging to avoid damage in transit.

You can always reach us at support@silvieve.com for any return-related questions.

Damages & Issues

Please inspect your order upon delivery and contact us immediately if:

  • The item is defective,
  • The item is damaged, or
  • You received the wrong product.

We will evaluate the issue promptly and arrange a replacement, refund, or resolution.

Exceptions / Non-Returnable Items

The following items are not eligible for return unless received in a defective/damaged condition:

  • Personalised or custom-made jewellery
  • Perfumes, candles, and personal care items
  • Coins, utensils, and God idols
  • Hazardous materials, flammable liquids, or gases
  • Gift cards and sale/discounted items

If you are unsure about your item’s eligibility, please contact us before requesting a return.

Exchanges

The quickest way to exchange is to:

  1. Return the item you have.
  2. Once the return is accepted and processed, place a new order for the desired item.

Refunds

  • Once we receive and inspect your returned item, we will notify you about the status of your refund.
  • If approved, the refund will be processed to your original payment method.
  • Please note: It may take 5–10 business days for your bank or credit card provider to reflect the refund in your account.

📌 For any queries regarding returns or refunds, you can contact us at:

Silvieve
📧 Email: support@silvieve.com
📞 Phone: +91 6351087236
🏢 Address: Ground Floor, Showroom no. 9, The Capital 2, Science City Road, Ugati Lake Avenue, Sola, Ahmedabad – 380060, Gujarat, India