Privacy Policy

At Silvieve (“Company”, “we”, “our”, or “us”), your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or make a purchase from our website www.silvieve.com, or interact with us through any of our services.

By using our website or services, you consent to the practices described in this Privacy Policy.

1. Company Information

  • Brand Name: Silvieve
  • Company Name: Silvieve
  • Country & Jurisdiction: India (Ahmedabad, Gujarat)
  • GST No.: 24AFQFS9030K1ZH
  • Email:  support@silvieve.com
  • Phone: +91 6351087236
  • Address: Ground Floor, Showroom no. 9, The Capital 2, Science City Road, Ugati Lake Avenue, Sola, Ahmedabad-380060

2. Information We Collect

We may collect the following categories of personal data:

  • Name, email address, phone number
  • Billing and shipping address
  • Payment details (processed securely by third-party payment providers)
  • Order history and preferences
  • Device information, IP address, and browsing activity
  • Information collected via cookies and similar tracking technologies
  • Any other details you voluntarily share with us (e.g., through inquiries, sign-ups, or surveys)

3. How We Use Your Information

We use your personal data to:

  • Process and deliver your orders
  • Provide customer support and respond to inquiries
  • Personalize your shopping experience
  • Send you promotional offers, newsletters, and updates (with your consent)
  • Improve our website, products, and services
  • Detect and prevent fraudulent or unauthorized activities
  • Comply with legal and regulatory obligations

4. Sharing of Information

We respect your privacy and never sell your personal data. However, we may share information with trusted third parties in the following cases:

  • Payment Partners: Razorpay, PayPal, Stripe, etc., to process payments securely
  • Shipping & Logistics Providers: To deliver your orders efficiently
  • Marketing & Analytics Partners: Such as Google Analytics, Meta Pixel, and email marketing platforms, to improve customer experience and run campaigns
  • Legal Authorities: If required by law, regulation, or government request

All third-party partners are bound by confidentiality and data protection agreements.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enhance your browsing and shopping experience
  • Remember your preferences and login details
  • Track website performance and analytics
  • Deliver relevant advertisements through platforms such as Google and Meta

You may disable cookies in your browser settings, but certain site features may not function properly.

6. Data Protection & Security

We implement industry-standard practices to safeguard your personal information, including:

  • Secure Sockets Layer (SSL) encryption
  • Restricted data access for authorized employees only
  • Reliance on secure third-party payment gateways for financial transactions

We do not store your complete payment card information on our servers.

7. Marketing & Communication

By signing up on our website or making a purchase, you agree to receive promotional communications from us. You may opt out at any time by:

  • Clicking the “unsubscribe” link in our emails, or
  • Contacting us at  support@silvieve.com .

8. Children’s Privacy

Our website and services are not intended for individuals under the age of 18 years. We do not knowingly collect personal information from children. If we become aware that we have collected data from a minor, we will promptly delete it.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you
  • Request corrections or updates to your data
  • Request deletion of your personal data (subject to legal or contractual obligations)
  • Opt-out of marketing communications
  • Withdraw consent where applicable

To exercise these rights, please contact us at support@silvieve.com.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Updated versions will be posted on our website with a revised “Effective Date”.

11. Contact Us

For any questions, concerns, or complaints regarding this Privacy Policy or your personal data, please contact us at:

Silvieve
📧 Email: support@silvieve.com
📞 Phone: +91 6351087236
🏢 Address: Ground Floor, Showroom no. 9, The Capital 2, Science City Road, Ugati Lake Avenue, Sola, Ahmedabad – 380060, Gujarat, India